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Terms and Conditions for The Farm Shop - SUFFOLK FRESH

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1. Business Information:

  • Business Name and Contact Information: Stewart Setter trading as The Farm Shop – Suffolk Fresh ( a division of ServiceDesk B2B LTD )
    Email: contact@thefarmshop.online
    Phone: 07939 165283

  • Physical Address: UNIT A, Dodnash Farm Business Center, Hazel Shrub, Bentley IP9 2DF

  • Business Operations: We collect and deliver fresh products across Suffolk and Norfolk.

 

2. Product Information:

  • Product Details: We offer a variety of fresh products.

  • Pricing Information: Prices are listed on our website and include all applicable charges. 

  • Product Availability: All products are prepared fresh for each order every week.

 

3. Ordering Process:

  • How to Place Orders: Orders can be placed through our online store at www.suffolk-fresh.co.uk.

  • Accepted Payment Methods: We accept VISA, Mastercard, AMEX.

  • Order Confirmation: Customers will receive an order confirmation via email upon successful order placement.

 

4. Shipping and Delivery:

  • Shipping Schedule: Orders are delivered daily.

  • Shipping Methods: Orders are delivered in person by Suffolk Fresh.

  • Estimated Delivery Times: next day and same day where possible.

  • Pick, Pack and Delivery Costs: Pick and Pack £3.00  Delivery Cost £5.00

 

5. Returns and Refunds:

  • Returns: Due to the freshness of our products, we do not accept returns. However, if you encounter an issue, please contact us for assistance.

  • Refund Policy: No restocking fees apply. Refunds will be considered on a case-by-case basis.

  • Process for Initiating Returns: Please email us at contact@thefarmshop.online to report any problems with your order.

 

6. Privacy Policy:

  • Data Collection: Customer information is collected solely for order processing purposes.

 

7. Terms of Use:

  • Website Usage: Users are required to comply with the terms outlined on our website.

  • User Responsibilities: Users are responsible for the accuracy of their information during the ordering process.

  • Intellectual Property: All content on our website is the intellectual property of Stewart Setter of ServiceDesk B2B LTD.

 

8. Dispute Resolution:

  • Dispute Resolution: Any disputes will be resolved through negotiation and mediation.

  • Jurisdiction: In case legal action is necessary, the jurisdiction will be in accordance with the laws of the United Kingdom.

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